Terms & Conditions

By using this website and purchasing jewelry (aka product) from Sausalito Jewelers—either online, over the telephone, or in-store—you are consenting to our Terms & Conditions as well as our Privacy Policy.

When you place an order with us, and when you accept delivery of a product, you accept and are bound by the conditions of this agreement. You may not alter, supplement, or amend this agreement unless agreed to in writing by both you and Sausalito Jewelers.

Payments, Secure Shopping, Data Transfer
At Sausalito Jewelers, we prioritize the security of customers’ sensitive information. You can be 100 percent confident that our website and all data transfers are secure.

SSL Encryption
Whenever we transfer credit card information or other personal data over the Internet, we use SSL (Secure Socket Layer) encryption technology, the industry standard for communicating securely. SSL is used during the checkout process so that there is no risk of fraud, manipulation or impersonation. We are registered with Verisign, the leader in digital authentication services and products for electronic commerce.

Payment Options

We offer a choice of payment options so that you can choose the method most convenient and which feels most comfortable to you.
These include:

Credit Card
We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

Should you choose to pay by credit card, we will process approval of the transaction within 24 hours to minimize any delay in shipment. We will obtain authorization from the bank that issued your card, and employ verification techniques before completing the transaction. We never store credit card information or payment information in our system once your transaction is complete.

Telephone
If you are more comfortable giving us your credit card information over the phone, please call us at (415) 331-2100 and one of our jewelry professionals will be happy to take your order.

Orders & Payment

Orders placed do not constitute a legal contract until Sausalito Jewelers ships the product. Terms of payment are within Sausalito Jewelers’ sole discretion and, unless otherwise arranged, payment must be received prior to acceptance of an order. Payment may be made by any of the above methods.

If payment is made by credit card, acceptance of the order is subject to credit card verification protocol. We reserve the right to cancel an order if it does not meet our credit card verification standards. If payment is made by check, product will not be shipped until the check clears.

Your order is subject to cancellation by Sausalito Jewelers, at our sole discretion. We are not responsible for pricing, typographical or other errors. We reserve the right to cancel any order resulting from such errors.

Layaway
Sice many of our items are one of a kind we offer an interest free Layaway Program which allows our client the opportunity to secure the item before it sells out and make small payments over an extended period of time.

Orders may be placed on layaway for a maximum of 120 days. At least one payment a month must be made and the total cost of your order must be paid within 120 days.

A non-refundable deposit of at least 25% of the total price of your order will be required when the merchandise is put into layaway. You may pay be cash, check, credit or debit card. Payments may be made in person or by phone: (415) 331-2100 x1.

The balance can be paid at any time prior to the end of the 120-day layaway period. There are no penalties or hidden charges for additional or larger payments or if you would like to pay the layaway off early.

Clients are fully responsible to meet due date requirements. No statements or invoices will be sent.

Forfeited layaways are subject to 25% (of the retail price) restocking fee. Payments balances can be applied towards an exchange or store credit.

Orders must be shipped or picked up in-store within 90 days after the layaway balance has been paid in full.

Shipping & Handling Charges
Shipping and handling are an additional charge unless otherwise expressly indicated at the time of sale. Title to product passes from Sausalito Jewelers to you upon shipment from our store or studio. Any loss or damage that occurs during shipment by any carrier selected by us is our responsibility; however, we can't be held responsible for damages if the product is not inspected immediately upon delivery. Loss or damage that occurs during shipment by any carrier selected by you is your responsibility.

You must notify Sausalito Jewelers within 24 hours of the date of your purchase if you believe any part of your purchase is missing, wrong or damaged. You must provide us with a valid and correct tax exemption certificate applicable to the purchase of your product, as well as the correct shipping location, or you will be responsible for sales and other taxes associated with your order.

Quoted shipping dates are estimates only.

Backorders
On occasion, a product you wish to order might be on backorder: out of stock temporarily. When you order a product that is on backorder, we will let you know right away, and will ship it to you as soon as it arrives, unless we hear otherwise from you.

If you order multiple items, we will ship the items that are in stock right away, but we will only charge you for one shipment, regardless of how many shipments it takes to complete your backorders.

Reserved Rights
All prices and availability are subject to change without notice. In the event that you place an order for a product that has recently run out of stock, but is still temporarily listed on our web site, we will do everything in our power to reach you to offer a substitution, or give you the option to cancel the order.

Signature Requirements for Delivery
For your protection, we require that all deliveries must be made to a home or business address with a physical location. We do not ship to P.O. boxes. We require an adult to sign for the delivery—regardless of any waivers you may have with the shipping company.

Taxes
Applicable state and local sales taxes will be charged to all California residents.

Exchanges, Repairs, Custom Orders

Exchanges
Should you wish to exchange a product purchased from Sausalito Jewelers, we will replace your product minus shipping charges, provided the following terms are met:

  • We should receive the product back within 15 days of the purchase date.
  • We will not accept products that show signs of wear, or which have been engraved, altered, resized or damaged in any way.
  • You must obtain a Return Authorization number (RA) as instructed below.

To return a product, follow these steps:

  1. Email us at info@sausalitojewelers.com or call us at (415) 331-2100 to request a Return Authorization number (RA).
  2. Package your item securely, with all original packaging, and include your name, address, phone number, email address and the RA.
  3. RA number should be clearly written on the outside of the box.
  4. Insurance is at the discretion and is the responsibility of the individual making the return. Most companies will insure your shipment to its full value.
  5. Send your return to us at:
    SJ, Inc
    4 Princess Street
    Sausalito, CA 94965

It is imperative that you follow these instructions closely in order to ensure a safe and efficient exchange. Please allow up to 7 business days for us to process your exchange after the date we receive your package.

Custom Orders
Note that custom orders, because they are created especially for you, are both non-refundable and non-exchangeable once you have placed the order. Custom orders may be cancelled within 48 hours of being placed.

Repairs and Replacements
Repairs and replacements are handled on a case-by-case basis, at our discretion, and require a Return Authorization number (RA). To request a repair or replacement, follow these steps:

  1. Email us at info@sausalitojewelers.com or call us at (415) 331-2100 to request a Return Authorization number (RA).
  2. Package your item securely, with all original packaging, and include your name, address, phone number, email address and the RA.
  3. RA number should be clearly written on the outside of the box.
  4. Insurance is at the discretion and is the responsibility of the individual making the return. Most companies will insure your shipment to its full value. 
  5. Send your return to us at:
    SJ, Inc
    4 Princess Street
    Sausalito, CA 94965

Terms & Conditions
Sausalito Jewelers provides this website to you under the following conditions. Your use of this site implies agreement with these conditions. We may change these terms and conditions at any time without notice.

We reserve the right to cancel products or services for any reason, to any customer, at any time. In such cases, the customer’s sole remedy will be a full refund of any funds we have collected in reference to the cancelled products or services.

We are committed to providing current and accurate information on our website and in our email communications and telephone conversations. We do not, however, guarantee that this information is always correct, accurate or complete. In rare circumstances, system or typographical errors may occur. We reserve the right to correct any such errors. We do not honor prices listed in error. If an order is placed with a price incorrectly listed and lower than the correct price, we will contact the customer before confirming the transaction.

The information that we communicated is not a contract. The sole remedy of the customer when acting on incorrect information is to request a cancellation of the order placed. If the order has been shipped, the customer agrees to return the product for full credit or pay the difference between the actual and charged prices.

Stock availability on our website is listed “as is” and is subject to change at any time. If a product ordered is out of stock, we will notify the customer immediately with possible options. Products may look larger or smaller than their actual size on our website. Colors may also vary slightly, due to the variation in computer monitor and device display settings. In compliance with industry standards and FTC regulations, total carat weight may vary .05 carats from stated weight. We retain the full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.

Product details and prices are subject to change without notice. All of our prices are final and non-negotiable.

All content on our site, including text, icons, graphics, logos, images and software, is the property of Sausalito Jewelers or its affiliates and is protected by the US and international copyright laws.

While we make commercially accepted best efforts to maintain the security of customer transactions, our liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.

This site is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, whether expressed or implied, as to the operation of this site or the information, content, materials or products included on it. You expressly agree that your use of this site is at your sole risk, by your own free will, and that you are solely responsible for any consequences arising from this use. We disclaim all warranties, whether expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose. We do not warrant that this site, its servers or its electronic communication are free of viruses or other harmful components. In no event shall Sausalito Jewelers, its directors, owner, members, employees or agents be liable for damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Limitation of Liability
Any express or implied warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement, are disclaimed by Sausalito Jewelers. We do not accept liability beyond the remedies set forth herein, including but not limited to any liability for a product not being available for use, lost profits or loss of business, except as expressly provided herein. Sausalito Jewelers will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. You agree that for any liability related to the purchase of a product, Sausalito Jewelers is not liable or responsible for any amount of damages above the amount paid for the applicable product.

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